In the Synamed app
- Open the Synamed app and sign in.
- Open your account, then choose “Delete my account”.
- Confirm with your password: your account is deactivated immediately.
Without the app
The synamed.ch patient area does not yet offer direct deletion. Fill in the form below: we check your identity and process your request within 30 days at most.
Request sent
We have sent you a confirmation email. We will process your request within 30 days at most.
What is deleted
- Your account access: sign-in email address and password, deleted or anonymised.
- The phones registered for app notifications.
- Your access, from the app and the patient area, to your appointments, documents and messages.
What is kept, and for how long
- Appointments, documents and medical information recorded by your practitioners remain in their practice’s records. The practice is responsible for them and must keep them under Swiss law: as a rule at least 10 years after the last consultation, depending on the canton.
- Invoices and accounting records: 10 years (art. 958f of the Swiss Code of Obligations).
- A record of the deletion (date, no medical content), so we can prove your request was processed.
- To access or erase data held in a practice’s records, please contact that practice directly.
Timeframe
In the app, deletion is immediate. A request sent through this form or by email is processed within 30 days at most.
Questions: contact@synamed.ch · LOGICRDV SARL, boulevard Georges-Favon 3, 1204 Geneva.